- Company: Teleperformance Kenya
- Job Type: Full Time / Onsite
- Qualification: Master of Business Administration / Master of Science / Master of Arts
- Experience: 2-3 Years Experience / Mid Level
- Location: Jobs in Nairobi
- Job Field: Human Resources / HR
- Posted: Oct 31, 2025
- Deadline: Nov 7, 2025
Company Overview
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Teleperformance (TP) is a trusted partner to many of the world’s leading brands, providing advanced business solutions that enable them to deliver integrated, human-centric experiences while optimizing business processes and performance.
Key Responsibilities
- Implement tools for occupational health management with a focus on mental health and resiliency in collaboration with local stakeholders.
- Conduct local research on employee well-being and ensure effective organization of employee engagement measures.
- Develop and optimize strategies addressing health-related issues, including key performance indicators for health and well-being, mental health, and organizational resilience.
- Align on-site initiatives with the well-being programs of our clients.
- Provide regular reports on mental health and resilience topics during business meetings.
- Mentor and lead the resiliency coaches at the Nairobi site.
- Support and manage our Feel Good Program.
- Foster collaboration between managers and the Well-being & Resiliency team for the benefit of all employees.
Job Requirements
- 3 – 5 years of experience in Operations or HR/EAP (Employee Assistance Program/Employee Wellness Program) with a focus on health and well-being.
- Master’s degree in HR, psychology, occupational health, or a related field.
- Demonstrated leadership experience.
- Strong proficiency in English (the primary language at the site).
- Experience in the BPO (Business Process Outsourcing) industry and project management is preferred.
- Exceptional organizational, coordination, and mediation skills among stakeholders.
- Empathetic personality with the ability to understand and reflect on the feelings of others.
- Motivated to achieve goals while balancing multiple objectives.
- Creative thinker with the ability to develop innovative solutions to various challenges.
Prepare Before You Apply
Make your application stand out — build a resume, write a cover letter, or scan your CV with our free tools.
Method of Application
Interested and qualified candidates should submit their CV to the link below, using the position as the subject of the email.
How to Stand Out for This Job
- Highlight relevant experience in wellness programs or initiatives, demonstrating measurable outcomes.
- Showcase strong leadership skills with examples of successful team or project management.
- Demonstrate an understanding of mental health and employee well-being trends, suggesting innovative ideas for Teleperformance.
- Tailor your resume and cover letter to reflect the company’s values and mission, emphasizing your passion for employee wellness.
- Prepare insightful questions for the interview that demonstrate your knowledge of the industry and the specific role.