Operations Lead – CDL Human Resource, Nairobi

DUTIES AND RESPONSIBILITIES:

• Ensure adherence to all restaurant policies, procedures, standards, specifications, guidelines, and training programs in a timely manner.
• Maintain compliance with health and safety regulations, food preparation standards, and facility maintenance.
• Achieve company objectives related to sales, service quality, facility appearance, and hygiene through effective employee training and fostering a positive work environment.
• Follow cash handling and reconciliation procedures as per restaurant policies.
• Address and resolve complaints regarding food quality and service promptly.
• Analyze financial statements and performance data to identify areas for improvement and cost reduction.
• Conduct regular audits to ensure food and drink quality and flavor consistency.
• Manage and resolve personnel issues effectively.
• Implement fair and consistent corrective actions for policy violations at the branch level.
• Evaluate operational procedures and problems to enhance service, performance, and safety.
• Organize branch meetings and provide leadership to promote team development and continuous improvement.
• Manage staff shifts to ensure adequate coverage across all departments.
• Conduct regular performance reviews for subordinate staff.
• Oversee the dining area and supervise food and beverage service staff in line with established operating policies.
• Actively seek, listen to, and respond to guest feedback.

QUALIFICATIONS:

• A degree or diploma in Food & Beverage Service or an equivalent qualification from a recognized institution.
• Strong knowledge of customer service and people management systems.
• Proficiency in Microsoft Office Suite.
• Minimum of 2 years of experience in operations or service within the food and beverage industry.
• Effective communication skills in both English and Kiswahili.
• Ability to review Profit and Loss statements.
• Proven ability to mentor, train, and develop team members.