Customer Service Representative – Solvo Global, Nairobi

Solvo Global is seeking a Customer Service Representative for its Nairobi location.

Company Overview

Please note: Never pay for any CBT, test, or assessment as part of the recruitment process. If you have any doubts, please contact us.

Solvo is revolutionizing the way North American companies connect with skilled nearshore employees, utilizing cutting-edge AI-powered tools. We provide exceptional and cost-effective remote talent to U.S. and Canadian businesses across more than 50 industry specialties. Our operations feature employees who possess strong work ethics, no language barriers, and work in the same time zone, ensuring seamless collaboration.

 

Key Responsibilities:

  • Engage with clients in both French and English to assist with orders, product inquiries, and general support.
  • Deliver exceptional customer service with a friendly and professional demeanor.
  • Stay informed about products, policies, and industry trends.
  • Collaborate with trainers and team leads to achieve performance objectives.
  • Maintain accurate records of client interactions.
  • Work flexible hours, including evenings and weekends.

Qualifications:

  • Minimum of 6 months of customer service experience.
  • Proficiency in French at level B2-C1*
  • Outstanding writing and communication skills.
  • A positive, solution-oriented mindset.
  • Ability to multitask and adapt quickly.
  • Team-oriented with a growth mindset.

Prepare Before You Apply

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Application Method

Interested and qualified candidates are encouraged to apply at Solvo Global on www.linkedin.com.

Tips for a Successful Application

  • Highlight relevant experience: Emphasize any prior customer service roles or related experiences in your resume and cover letter.
  • Demonstrate communication skills: Use clear and concise language in your application to showcase your effective communication abilities.
  • Showcase problem-solving skills: Provide examples of how you successfully resolved customer complaints or managed challenging situations in previous roles.
  • Research the company: Familiarize yourself with Solvo Global’s values and mission to tailor your application and demonstrate alignment.
  • Follow up: Send a courteous follow-up email a week after submitting your application to express your continued interest in the position.

View all jobs at Solvo Global
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